Chico Electric ("we," "us," or "our") operates the CEPortal solar monitoring platform at solarmonitoring.chicoelectric.com. This Privacy Policy describes how we collect, use, and protect your information when you use our service.
1. Information We Collect
We collect the following types of information to provide our solar analytics service:
- Account Information: Your name, username, and contact details provided during account setup.
- Energy Usage Data: Electricity consumption data retrieved from PG&E through their authorized Green Button Connect API, with your consent.
- Solar Production Data: Solar generation data retrieved from your Enphase monitoring system, with your consent.
- Billing Information: Billing cycle dates and rate schedule information used to generate True-Up reports.
- Usage Logs: Standard server logs including IP addresses, browser type, and pages visited for security and troubleshooting purposes.
2. How We Use Your Information
- Generate True-Up reports and solar analytics for your review.
- Display energy usage and solar production dashboards.
- Calculate rate optimization recommendations.
- Communicate with you about your account and our services.
- Maintain security and prevent unauthorized access.
3. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:
- PG&E and Enphase: We exchange data with these providers solely through their authorized APIs to retrieve your energy data.
- Legal Requirements: We may disclose information if required by law or in response to valid legal process.
4. Data Security
We take reasonable measures to protect your information, including:
- Encryption of all data in transit using TLS 1.2/1.3.
- Two-factor authentication (Duo Security) for all account access.
- Database encryption and access controls.
- Regular security audits and monitoring.
5. Data Retention
We retain your energy data and reports for as long as your account is active. If you cancel your subscription, we will delete your data within 90 days unless required by law to retain it.
6. Your Rights
You have the right to:
- Request access to your personal data.
- Request correction of inaccurate data.
- Request deletion of your account and data.
- Revoke PG&E or Enphase data sharing authorization at any time.
7. California Privacy Rights
Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information we collect, request its deletion, and opt out of its sale. We do not sell personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our service after changes constitutes acceptance.